1. Overview

At Sneha Oswal, we strive to provide exceptional companionship services and maintain transparent business practices. This refund policy outlines the terms and conditions under which refunds may be provided for our services.

2. Cancellation Timeframes and Refund Eligibility

3. Legitimate Grounds for Refunds

3.1 Service-Related Issues

Full or partial refunds may be considered in the following circumstances:

• Escort No-Show: If the escort fails to appear without prior notice
• Misrepresentation: If services differ significantly from what was advertised
• Safety Concerns: If safety protocols are not followed by our staff
• Technical Issues: If our platform fails to facilitate the arranged service

3.2 Emergency Situations

We understand that emergencies can occur. Refunds may be considered for:

• Medical emergencies (with appropriate documentation)
• Family emergencies requiring immediate attention
• Travel disruptions beyond your control
• Natural disasters or force majeure events

4. Non-Refundable Circumstances

4.1 Client-Related Issues

Refunds will not be provided in the following situations:

• Change of mind without valid reason
• Failure to provide accurate contact information
• Inappropriate behavior resulting in service termination
• Late arrival causing service time reduction
• Unrealistic expectations not communicated during booking

4.2 Service Completion

No refunds will be provided after services have been:

• Successfully delivered as agreed
• Completed to the client's satisfaction
• Terminated due to client misconduct

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us Immediately: Reach out within 24 hours of the incident
2. Provide Details: Include booking reference, date, time, and detailed explanation
3. Submit Documentation: Provide any relevant evidence (for emergency situations)
4. Allow Investigation Time: We will review your case within 48-72 hours
5. Receive Decision: You will be notified of our decision and next steps

5.2 Required Information

When requesting a refund, please provide:

• Full name and contact information
• Booking reference number or confirmation details
• Date and time of the scheduled service
• Detailed explanation of the issue
• Any supporting documentation (if applicable)

6. Refund Processing

6.1 Processing Timeline

Once a refund is approved:

• Review Period: 2-3 business days for case evaluation
• Approval Notification: You will be notified within 24 hours of decision
• Processing Time: 5-7 business days for refund to appear in your account
• Bank Processing: Additional 1-3 days depending on your bank

6.2 Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit Card: Refunded to the original card
• Bank Transfer: Returned to the source account
• Digital Wallets: Credited back to the original wallet
• Cash Payments: Arranged through secure transfer methods

7. Partial Service Scenarios

7.1 Early Termination

If a service is terminated early due to:

• Escort Issues: Partial refund for unused time may be provided
• Client Issues: No refund will be provided
• Mutual Agreement: Refund calculated based on time used
• External Factors: Case-by-case evaluation

7.2 Service Modifications

If agreed-upon services need modification:

• Changes must be mutually agreed upon
• Price adjustments will be made accordingly
• No refund for willingly accepted modifications
• Upgrade costs or refunds will be calculated fairly

8. Dispute Resolution

8.1 Internal Resolution

We prioritize resolving disputes internally through:

• Direct communication with our customer service team
• Mediation between all parties involved
• Fair assessment of all circumstances
• Good faith negotiations to reach resolution

8.2 Escalation Process

If initial resolution attempts fail:

• Cases can be escalated to management review
• Independent assessment may be conducted
• Legal arbitration may be required in extreme cases
• All decisions will be documented and communicated

9. Special Circumstances

9.1 Repeat Clients

Long-term clients may receive special consideration:

• More flexible cancellation terms
• Priority in dispute resolution
• Customized refund arrangements when appropriate

9.2 Large Events or Extended Services

Special terms may apply to:

• Multi-day engagements
• Large group events
• Travel arrangements
• Corporate functions

These arrangements will have customized refund terms discussed during booking.

10. Policy Updates

This refund policy may be updated periodically to reflect changes in our business practices or legal requirements. Any changes will be:

• Posted on our website immediately
• Applied to future bookings only
• Communicated to existing clients when relevant
• Implemented fairly and transparently